Visual voicemail � voicemail transcriptions, voicemail to email
Multi-level auto attendant and IVR
Shared lines
High-definition (HD) voice; AI-noise cancellation
End-to-end encryption for calls (beta)
Emergency calling (E911)
Desk phone & conference phone rentals
Incoming caller ID
Call queues
Basic
Advanced rules and routing
Advanced rules and routing
Call recording
On-demand
Automatic / on‑demand
Automatic / on‑demand
Up to 8-digit extensions with site codes
Receptionist and admin console (heads-up display)
Advanced call monitoring including whisper, barge, and monitor
Hot desking
Push-to-talk / walkie talkie
Add-on option
Add-on option
Add-on option
Unified communications
Team messaging and file sharing
Yes, limited storage
Yes, limited storage
Yes, limited storage
Mobile apps for iOS and Android
Unlimited audio conferencing
Video meetings and participants
Up to 100 video participants
Up to 100 video participants
Up to 200 video participants
High-definition (HD) video
AI Meeting Insights and Live Transcription
Whiteboard and annotations
Collaborative notes
Breakout rooms
Remote desktop control
Unlimited internet fax
Unlimited storage for files, messaging, and recordings**
End-to-end encryption for video and messaging (beta)
Video recording
Unlimited / 1 year of cloud recording retention
Unlimited / 1 year of cloud recording retention
Unlimited / 1 year of cloud recording retention
RingSense Conversation Intelligence for Sales (new)
Add-on option
Add-on option
Add-on option
RingCentral Rooms
Add-on option
Add-on option
Add-on option
RingCentral Webinar
Add-on option
Add-on option
Add-on option
AI Automation and Intelligence New AI Capabilities
RingSense AI for Video
Live transcriptions Closed captioning Video summaries Video highlights
RingSense AI for Phone and Messaging
Real-time notetaking for calls Generative AI search AI writer for team messaging AI translation for team messaging AI grammar check for team messages AI recap for unread messages Summaries of recorded calls and videos
Early access preview for select customers
Early access preview for select customers
Early access preview for select customers
RingSense for Sales
Add-on option
Add-on option
Add-on option
Administration
Less than 6 mins of annual downtime SLA (99.999% uptime) and 7 layers of enterprise-grade security
Single sign-on
24/7 support and professional implementation
Call management and phone system administration
Cost center management
Multi-site admin and management
Custom roles and permissions
Analytics
Call log reports
Real-time quality-of-service analytics and alerts
Adoption analytics
Business Analytics Essentials
Business Analytics Pro
Add-on option
Device analytics and alerts
Live Reports for real-time call queue management
Add-on option
Add-on option
Add-on option
Platform & workflow customization
Developer platform and access to APIs
Integrated telephony for Microsoft Teams
Popular integrations including Office 365, Google, Slack, and more
Archiver App integration for cloud storage back-up
CRM integrations with Salesforce, Zendesk, and more
Industry-specific integrations with VMWare, Canvas, Smarsh, and more
Core
Perfect for small organizations needing the essentials: a reliable phone system, HD video, and messaging to begin communicating effectively.
$30
$20
/user/month*... paid annually
Advanced
Advanced features for organizations looking to elevate experiences with superior customer service tools, automation, and multi-site management.
$35
$25
/user/month*... paid annually
Ultra
Full suite with added storage and analytics, perfect for organizations demanding extensive functionality and insights.